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Cancel your subscription
Enter your name and review the cancellation terms below. Your service stops as soon as you submit.
Subscription
Subscription service begins as soon as your product or SIM card is delivered, not on the date you purchased the plan. It is your responsibility to cancel the service when you no longer need it. If the plan has renewed, you cannot cancel and receive a refund after the plan has renewed. All major carriers do not prorate or provide refunds for their services. Depending on the timeframe, we may be able to provide a credit for future service.
Cancellation policy
We offer a 14 day, risk free, money-back guarantee on our service and devices. The 14 days start on the date of delivery, and returns need to be completed before the 14 days elapse. In other words, a returned device must be delivered back to us within the original 14 days. After the 14 day period has elapsed, we cannot offer a refund, but we can allow exchanges and upgrades depending on your needs and the situation at hand.
All exchanges and upgrades for devices are required to be in working order, clean, with all accessories returned as well. Customers on the Red Plan / RV Adventure Plan must return the SIM Card prior to canceling their plan; a prepaid label will be emailed to you. You will be charged $50 if the SIM card is not returned.
Free or replacement devices
If you were sent a replacement device or free device, it must be returned prior to cancelling the service within 30 days. Service will continue to operate until the replacement device is returned to us, or alternatively, you will be charged a flat $199.99 to replace the device. If you have mailed the device back to us after the 30 days, it will be handed back to USPS to return to sender. Collection efforts will be initiated by IC System (https://www.icsystem.com) if the return of our devices is unsuccessful or if there is a chargeback on the $199.99 fee. This may affect your FICO credit score. This only applies to free device or free replacement promotions.
Lease-to-own devices
Devices sold on our website are priced significantly cheaper than the MSRP and are lease-to-own. You will need to make 3 successful monthly payments after your initial payment of your service to own the device. If you cancel prior to the 3rd payment, the device, along with the original packing and accessories, must be returned to us to cancel your service. If you cancel your service after 3 months, we do not require the device returned to us.
Prepaid service
Our service is prepaid, in 30 day increments. The service is nonrefundable. If the service is unavailable for multiple days, or issues that are within our control, we will do our best to accommodate you and make it right. Services are not monitored for usage, so please reach out to us for assistance.
Source: Payment & Return Policies
Your service will stop immediately when you submit this form. No refunds will be issued, including for unused time in your current billing period.
Submitting sends a confirmation to you and to our team immediately.