We require all customers to sign up for automatic subscription on our website. There are several options to pay, including using a debit or credit card, or using a PayPal account. There are numerous benefits to having a subscription with us:
- No late fees.
- Immediate credit to your account from successful referrals.
- Ability to change payment type.
- Easy to cancel without needing to email us.
- Ability to temporarily suspend the service for a future date.
- View your payment history for tax and accounting purposes.
Subscription service begins as soon as your product or SIM card is delivered. In other words, this is when your service begins, not the date in which you purchased the plan. If you'd like to cancel your subscription, you may do so by either cancelling the automatic payment via PayPal, or from the original link supplied to you when you first signed up on our website. You may search your email for "subscription activated from EZ Mobile Data" without the quotes to find this email. Follow the link to cancel the subscription. It is you responsibility to cancel the service when you no longer need it.
We offer a 14 day, risk free, money-back guarantee on our service and devices. Within the 14 days, please contact us if there's any issues that we can resolve for you prior to a return and refund. The 14 days start on the date of delivery, and returns need to be completed before the 14 days elapses. In other words, if you return a device, this needs to be delivered back to us within the original 14 days, not at the 14th day of service of initial service. After the 14 day period has elapsed, we cannot offer a refund, but we can allow exchanges and upgrades depending on your needs and the situation at hand. All exchanges and upgrades for devices are required to be in working order, clean, with all accessories returned as well.
Our service is prepaid, in 30 day increments. The service is nonrefundable. If the service is unavailable for multiple days, or issues that our within our control, we will do our best to accommodate you and make it right.