PLANS & DEVICES
Yes, most of our plans are unlimited. Although most plans offered by us are unlimited, you may be subject to deprioritzation or network management by the respective carrier. This generally does not degrade or hamper your speeds or service quality. In addition, every plan, regardless of whether it's a cell phone plan or tablet, contains abuse clauses. The carriers abuse clauses supersedes any agreement you may have with us or other companies. While we try our best to offer competitive plans, we don't cut corners to obtain customers.
We believe in keeping you connected. Within the reselling community, there are often stories of shutdowns and "ghosting", leaving customers stranded without service for weeks on end. We don't believe in this mentality and business practice, so we work closely with partners and carriers to mitigate any issues, with our top priority keeping you connected at all times.
Your plan starts on the date that the device is delivered, not the date that you signed up.
Yes! Our Blue Plan Canada offers coverage in Canada and Mexico at not additional cost, for as long as you'd like! Customers in Canada looking for a long term solution for rural or RVing should take advantage of this plan. Coverage in Mexico is offered on both of our Blue Plan offerings, completely unlimited!
If you're subscribed, you have a grace period of five days to pay on your due date. In other words, PayPal or our website will "skip" the payment if there's no payment profile or if there are insufficient funds.
Please ensure your payment profile is updated to avoid disconnections after the initial grace period. After the intial grace period, the service will be disconneted.
Speeds are dependent on the carrier, location, and setup. Typical speeds are generally 5G, LTE and LTE-Advance speeds and up. For our international customers, some areas will only receive 3G service due to lack of infrastructure within the country you're in. Within Northern America, you'll typically get LTE speeds or higher, which can range from 6-100+ mbps (megabits per second).
Service is unthrottled, with no speed caps. Service is comparable to current cellular technology. Although service isn't throttled or slowed for any reason, the respective carrier may reprioritize your data in times of congestion. Reprioritization is done by carriers to avoid service degradation for all customers, regardless of location. This generally does not impact your speed or quality of service, but please keep in mind that cellular data speeds are variable.
CANCELATIONS & REFUNDS
The service stops working within 24 hours, most often times immediately. Only cancel the service once you're truly ready. Reversing the cancellation can take 24 hours or more.
For customers signed up under our old website under PayPal, or you were given a link by us from PayPal to sign up, please follow this link on changing your payment method or canceling service. Please note, canceling your subscription will terminate your service.
For customers signed up under our current website, please log into your account to cancel your subscription.
When you cancel the subscription (or alternatively, write us expressing your need to cancel), we send the request to the respective carrier to cancel your service. On our end, when we pay for the service, we pay the entire month of service, even if we cancel your line.
We don't get a prorated bill for the service. In other words, we pay the entire month of service for your line even if you only used a few days and request to cancel. Because we offer prepaid service, we unfortunately cannot offer a refund on the service after the initial 14 day period of you becoming a new customer.
If you were referred here from one of our affiliates, you were already granted a 14 day trial period from that specific affiliate. The 14 day risk-free trial is only given via this website if you sign up directly. In other words, if you signed up from one of our affiliates, and then chose to subscribe to our service and cancelled a few days after your PayPal subscription or the subscription from our website started, the service is not refundable. All service is prepaid and nonrefundable after the initial 14 day trial period, whether that's from our website or an affiliate.
Our prepaid service works similar to the four large carriers, if you cancel prepaid service, you forfeit the remaining days of service (if any) and the service no longer works. We want you to have total control and convenience for our service, that's why we simply ask you to cancel the PayPal subscription or your subscription within our website when you no longer need the service, but please don't do so until you're ready to actually cancel. We would appreciate a heads up if you write us explaining why you want to cancel, but it's not necessary.
If you do not agree with the terms of this service, please let us know within 24 hours and we will cancel your subscription with full refund.
To resume service, please fill out the necessary information on our Contact page. Depending on your service, we may be able to resume your service with the current SIM card. In other instances, a new SIM card may be required.
Please reach out to us to verify whether we can resume using your old SIM card.
Most of the time, a simple reboot of your device will fix the issue. To do so, power down your device and wait 5 minutes. Then, turn the device back on. Please do not factory reset your device. Doing so will not improve or fix the issue. If the issue persists, confirm that you have an active subscription with us. If you cancelled your subscription with us, this is likely the reason why the service doesn't work. Please use the website to establish a new subscription and contact us to finish the activation process.
If you have an active subscription and the service still doesn't work despite power cycling the device, please ensure you have proper coverage from the respective carrier. For your convenience, they are listed here:
Please keep in mind that coverage maps may be inaccurate or misleading. If your service still doesn't work, leave your device as is and either email us at email@example.com or send us a message within this chat.
Depending on your device, it can simply be a few tweaks in your settings to fix. However, some gaming, security, and other applications require a static IP. We currently only offer a static IP under our Pink Plan, please email us at firstname.lastname@example.org to add this request if you want this added to your plan.
For our other plans, We are partnered with NordVPN, the largest VPN provider. A VPN will solve your NAT issue. What you'll need to do is SIGN UP HERE and email them after signup to specifically convert your account to a dedicated (static) IP. Ensure that you're connected to the VPN from your device / hotspot for the static IP to be in effect.
SHIPPING AND OTHER QUESTIONS
We strive to ship off all devices and SIM cards same day! We ship daily, including weekends. All devices and SIM cards are tested prior to shipping to ensure there’s no problems. SIM cards are generally tested for a few minutes while devices are tested for several hours.
You expect a working device, so we establish the following procedures on the device prior to shipping:
- Speed tests
- Connections to the WiFi along with the ethernet port and antenna port, if applicable
- General settings
- Battery tests
- Firmware stability
Due to these factors, it may take us an extra day to ship out your device. You will receive an activation ticket when you purchase our service. If we have questions about your purchase, or need to give you instructions on how to activate the SIM card, we will reply in that respective ticket.
Otherwise, once we finish testing your device, the ticket is resolved and you’ll get an email confirmation. You will then receive tracking information shortly after. Please be patient as sometimes USPS (or FedEx for Canadian customers) may take some time to update the tracking number. If you haven’t received tracking information yet, it usually means we are still working on your device. If you received a resolution on the activation ticket, it means you’ll receive tracking confirmation shortly!
Yes! If you successfully refer others to the service and they sign up, you get half off your bill for the current month in the form of an immediate credit! It is stackable as well, and we have successful affiliates that regularly earn $2000 or more monthly, just off referrals alone. Please use the contact us page for more information.